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Knowledgebase

Frequently Asked Questions

 

  1. Question: Am I able to remove the "developed by NexLev Solutions, LLC" branding from themes at no additional cost?
    Answer: Yes! Removal of branding is permitted with no additional fee.

  2. Question: Are the Jonah themes tested to be compatible with Handshakes 3.2, 3.3, 3.4, 3.5, 3.6, & 3.7 (the latest version of HS)?
    Answer: Yes!

  3.  Question: Do you provide customization services?
    Answer: Yes! Customization services are available for an additional fee.

  4. Question: Am I able to use NexLev Store products without reading the Terms and Conditions?
    Answer: Absolutely Not! You must READ AND AGREE TO THE TERMS AND CONDITIONS FOUND ***HERE*** IN ORDER TO USE OUR PRODUCTS.

  5. Question: Do you provide refunds?
    Answer: No! THERE ARE NO REFUNDS!

  6. Question: Do you provide exchanges?
    Answer: No! THERE ARE NO EXCHANGES!

  7. Question: Do you offer installation services for your products?
    Answer: Yes! Installation service is offered at a flat rate of $50 and is done within 3 business days.

  8. Question: Do you offer FREE technical support for your products?
    Answer: Yes! Support is provided FREE OF CHARGE for any original bugs in our products. However, if we determine that technical issues with our product is caused by misuse by you or anyone in your party, then support will be billed at our hourly rate.

  9. Question: Can any of NexLev's products be used for pornographic content of any type?
    Answer: No! Our products are not allowed to be used with pornographic content of any kind. Please read Terms and Conditions for more information.

  10. Question: Can any of NexLev's products be used on more than one domain at a time?
    Answer: No! Each product is licensed for use on one domain only. Our products are not allowed to be used on multiple domains. In order to use a product on another domain, you must purchase another license. 

  11. Question: Are your products available for download instantly after purchase?
    Answer: No! Delivery of your order will be done within 1-3 business days depending on length of verification process for your order. We must verify the legitimacy of every purchase that we recieve to insure protection to authentic users and NexLev Solutions, LLC copyrighted property. PLEASE NOTE: We will verify every order with a phone call to the purchaser. So please be on standby to speed along the verification of your order. We will do our best to deliver your order ASAP, which may translate into hours or even minutes, rather than days.

  12. Question: I am an honest, legitimate buyer. Does NexLev truly appreciate my business?
    Answer:
    Absolutely YES! And we mean it!
     We TRULY appreciate your business and hope that you enjoy our products.


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